Your privacy matters to us. This policy explains exactly what personal data vido99.com collects from Bangladesh players, why we collect it, how we use it, who we share it with, and what rights you have over your own information.
Six principles that guide every data decision we make — from the moment you register to the day you close your account.
Every page on vido99.com is served over HTTPS with 256-bit SSL encryption. Your login credentials, payment details, and personal information are encrypted in transit — no exceptions, no unprotected pages.
Player personal data on vido99.com is stored in access-controlled databases separate from operational systems. Only authorised staff with a legitimate business need can access your personal information.
vido99.com does not sell, rent, or trade your personal data to third-party marketers. Your information is used only to operate your account, process payments, and comply with legal obligations — nothing else.
vido99.com only collects the personal data that is genuinely necessary to provide the service. We do not collect data speculatively or build profiles beyond what is needed for account management and regulatory compliance.
vido99.com retains your data only for as long as necessary. Account data is kept for the duration of your account plus the legally required retention period. After that, it is securely deleted or anonymised.
You have the right to access, correct, and request deletion of your personal data held by vido99.com. Submit a request via live chat or email and we will respond within 30 days — no unnecessary delays.
vido99.com is an online gaming and sports betting platform operated under a valid gaming licence. This Privacy Policy applies to all personal data collected and processed by vido99.com in connection with the services offered on the platform, including Crickex cricket betting, Virtual Sports, Dragon Fishing, Cannon Fishing, Caishen Fishing, Let's Shoot, and European Roulette.
For the purposes of this policy, vido99.com acts as the data controller — meaning we determine the purposes and means of processing your personal data. If you have any questions about how vido99.com handles your data, contact us at [email protected] or via live chat at any time.
This Privacy Policy is written in English. If any translated version is provided for convenience, the English version takes precedence in all cases.
vido99.com collects personal data from you in three ways: data you provide directly, data collected automatically when you use the platform, and data received from third parties such as payment processors and identity verification services.
Data you provide directly:
Data collected automatically:
Data received from third parties:
vido99.com uses your personal data only for legitimate, clearly defined purposes. The table below summarises the main ways we use your data and the reason for each use:
| Purpose | Data Used | Why It's Necessary |
|---|---|---|
| Account creation and management | Registration data, contact details | To provide the vido99.com service you signed up for |
| Identity and age verification | ID documents, date of birth | Legal obligation — to prevent underage gambling and fraud |
| Processing deposits and withdrawals | Payment data, transaction logs | To fulfil your financial transactions on the platform |
| Customer support | Communications, account data | To resolve your queries and complaints effectively |
| Fraud prevention and security | IP address, device data, transaction logs | To protect you and vido99.com from fraudulent activity |
| Responsible gaming monitoring | Betting patterns, session data, preferences | Legal obligation and player welfare |
| Platform improvement | Usage data, cookie data | Legitimate interest in improving the vido99.com experience |
| Marketing communications | Email, mobile number | Only with your explicit consent — opt out any time |
| Regulatory compliance and reporting | All categories as required | Legal obligation under gaming licence conditions |
vido99.com will never use your personal data for purposes that are incompatible with those listed above without first obtaining your consent or having a clear legal basis to do so.
vido99.com processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
vido99.com uses cookies and similar technologies to make the platform work correctly, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:
Cookie Control: You can manage your cookie preferences at any time through your browser settings or the vido99.com cookie preference centre. Disabling non-essential cookies will not affect your ability to place bets or access your account.
vido99.com does not sell your personal data. We share your data only with trusted third parties where it is necessary to provide the service, comply with the law, or protect the security of the platform. The categories of recipients are:
Our Commitment: Every third party that receives your data from vido99.com is required to handle it in accordance with applicable data protection laws and is prohibited from using it for any purpose other than the one for which it was shared.
vido99.com operates internationally and some of the third parties we work with may process your personal data outside Bangladesh. Where personal data is transferred to a country that does not provide an equivalent level of data protection, vido99.com ensures appropriate safeguards are in place, such as:
If you would like more information about the specific safeguards applied to international transfers of your data, contact vido99.com support at [email protected].
vido99.com retains your personal data for as long as is necessary to fulfil the purposes described in this policy, and in any case for the minimum period required by applicable law. The general retention periods applied by vido99.com are:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years after closure |
| Identity verification documents | Duration of account + 5 years after closure |
| Transaction and betting records | 7 years from the date of each transaction |
| Customer support communications | 3 years from the date of the last communication |
| Marketing consent records | Until consent is withdrawn + 1 year |
| Cookie and analytics data | Up to 13 months from collection |
| Self-exclusion records | Minimum 7 years from the date of self-exclusion |
After the applicable retention period, vido99.com will securely delete or anonymise your personal data so that it can no longer be linked back to you.
As a vido99.com player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us via live chat or at [email protected]. We will respond within 30 days.
You can request a copy of all personal data vido99.com holds about you, along with information about how it is being used.
If any personal data vido99.com holds about you is inaccurate or incomplete, you have the right to have it corrected. Update basic details directly in your account settings or contact support for document-related corrections.
You can request deletion of your personal data where it is no longer necessary for the purposes it was collected, or where you withdraw consent. Note that vido99.com may be required to retain certain data by law even after an erasure request.
You can ask vido99.com to pause processing of your data in certain circumstances — for example, while the accuracy of data is being contested.
Where processing is based on your consent or a contract, you can request your personal data in a structured, machine-readable format for transfer to another service provider.
You can object to processing based on vido99.com's legitimate interests, including profiling for marketing purposes. You can also opt out of direct marketing at any time without giving a reason.
vido99.com will not charge a fee for handling data rights requests unless they are manifestly unfounded or excessive. We may ask you to verify your identity before processing a request to protect your data from unauthorised access.
vido99.com is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account on vido99.com or provided us with personal data, please contact us immediately at [email protected].
Upon receiving a verified report of a minor's account, vido99.com will immediately suspend the account, delete the associated personal data, and return any deposited funds to the payment source where possible. Age verification checks are carried out on all accounts as part of our standard KYC process.
vido99.com takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration:
Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, vido99.com will notify affected players and relevant authorities in accordance with applicable legal requirements.
vido99.com may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, we will notify registered players via email or an in-platform notification at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent version was published. We encourage you to review this policy periodically. Continued use of vido99.com after the effective date of any changes constitutes your acknowledgement of the updated policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a complaint about how vido99.com has handled your personal data, please contact us through any of the following channels:
vido99.com aims to resolve all privacy-related complaints within 14 business days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
We're here to help. Privacy questions are taken seriously at vido99.com. Reach out any time — our support team is available around the clock to assist you.
Register in under two minutes, deposit via bKash or Nagad, and enjoy cricket betting and fishing games — knowing your personal data is protected every step of the way.
Your data is encrypted and never sold. Full privacy policy applies.