Terms and Conditions — vido99.com

1 Acceptance of Terms

By accessing, registering on, or using vido99.com in any way, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions in full. These terms form a legally binding agreement between you and vido99.com. If you do not agree with any part of these terms, you must not use the platform.

These Terms and Conditions apply to all products and services available on vido99.com, including but not limited to Crickex cricket betting, Virtual Sports, Dragon Fishing, Cannon Fishing, Caishen Fishing, Let's Shoot, and European Roulette. Using any of these products constitutes acceptance of these terms.

2 Eligibility and Registration

To open an account on vido99.com, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:

• You must be at least 18 years of age. vido99.com does not permit gambling by minors under any circumstances.
• You must be a natural person — corporate entities may not register as players.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must not be a current employee, contractor, or immediate family member of an employee of vido99.com or any of its affiliated companies.
• You must provide accurate, complete, and up-to-date personal information during registration. Providing false information is grounds for immediate account closure.

Each individual is permitted to hold one account only on vido99.com. If you already hold an account and attempt to open a second one, both accounts may be suspended and any balances held pending investigation. If you have forgotten your login details, use the account recovery function or contact support — do not create a new account.

vido99.com reserves the right to request identity verification documents at any time. This includes but is not limited to a government-issued photo ID, proof of address, and proof of payment method ownership. Failure to provide requested documents within a reasonable timeframe may result in account suspension and withdrawal delays.

3 Account Security

You are solely responsible for maintaining the confidentiality of your vido99.com username and password. You must not share your login credentials with any other person. vido99.com will never ask you for your password via email, live chat, or any other channel — any such request should be treated as fraudulent and reported to our support team immediately.

All activity carried out using your vido99.com account credentials — including bets placed, deposits made, and withdrawals requested — is your responsibility, whether or not you authorised that activity. If you believe your account has been accessed without your permission, you must contact vido99.com support immediately via live chat so we can investigate and take appropriate action.

You are responsible for ensuring that no unauthorised person — including family members — has access to your device while you are logged in to vido99.com. Always log out after each session, particularly on shared or public devices.

4 Deposits and Withdrawals

vido99.com supports deposits and withdrawals in Bangladeshi Taka (BDT) via bKash, Nagad, and Rocket. All transactions are processed in BDT with no currency conversion fees applied by vido99.com. Third-party payment providers may apply their own transaction fees, which are outside vido99.com's control.

The following rules apply to all deposits and withdrawals on vido99.com:

• Minimum deposit amounts and maximum withdrawal limits are displayed in the cashier section of your account and may be updated from time to time.
• You may only deposit funds from a payment method registered in your own name. Third-party deposits are not permitted and will be returned where possible, or held pending investigation.
• Withdrawals will only be processed to the same payment method used for the most recent deposit, unless otherwise approved by the vido99.com payments team.
• Withdrawal requests are typically processed within 10 minutes during normal operating hours. Processing times may be longer during periods of high demand or when additional verification is required.
• vido99.com reserves the right to request additional verification before processing any withdrawal. This is a standard anti-fraud and anti-money-laundering measure.
• Deposits made using bonus funds or promotional credits are subject to the wagering requirements described in Section 6 before withdrawal is permitted.

5 Betting Rules

The following general betting rules apply to all markets available on vido99.com. Product-specific rules for Crickex, Virtual Sports, and individual games are published within each product section of the platform.

• All bets are final once confirmed by the player. vido99.com does not accept requests to cancel or amend confirmed bets.
• vido99.com reserves the right to void any bet placed at odds that were published in error due to a technical fault or human error. In such cases, the stake will be returned to the player's account.
• In the event of a match or event being abandoned, postponed, or cancelled, bets will be settled according to the specific rules published for that market. Where no specific rule applies, stakes will be returned.
• Maximum bet limits apply per market and per event. These limits are displayed at the time of bet placement and may vary depending on the event and market type.
• vido99.com reserves the right to limit or restrict betting activity on any account where unusual betting patterns are detected, including but not limited to arbitrage betting, bonus abuse, or suspected match-fixing activity.
• Live in-play bets on Crickex are subject to a brief acceptance delay to prevent exploitation of delayed data feeds. vido99.com is not liable for bets placed based on information the player knew before the odds were updated.

6 Bonuses and Promotions

vido99.com offers bonuses and promotions to both new and existing players from time to time. All bonuses are subject to the following general conditions, in addition to any specific terms published with each individual offer:

• Bonuses are credited to your account as bonus funds, not real money. Bonus funds must meet the stated wagering requirement before they can be converted to withdrawable real-money funds.
• Wagering requirements specify how many times the bonus amount (or bonus plus deposit amount, as stated in the offer) must be wagered before withdrawal is permitted. For example, a 10x wagering requirement on a 500 BDT bonus means 5,000 BDT in qualifying bets must be placed.
• Not all games contribute equally to wagering requirements. Contribution rates for each game type are published in the individual bonus terms. Fishing games and slots typically contribute 100%, while certain table games may contribute at a lower rate.
• vido99.com reserves the right to withdraw any bonus offer at any time without prior notice. Bonuses already credited to accounts will not be removed mid-wagering unless abuse is suspected.
• Only one welcome bonus may be claimed per player, per household, per device, and per IP address. Attempting to claim a welcome bonus multiple times using different accounts constitutes bonus abuse.
• vido99.com reserves the right to void bonuses and any winnings derived from them if it determines that a player has engaged in bonus abuse, including but not limited to low-risk betting strategies designed to clear wagering requirements without genuine risk.

7 Prohibited Conduct

The following activities are strictly prohibited on vido99.com. Engaging in any of these activities will result in account suspension, permanent closure, forfeiture of funds, and may be reported to relevant authorities:

• Using automated software, bots, scripts, or any other technology to place bets or interact with the platform in a way not intended for human players.
• Exploiting software bugs, glitches, or errors in the platform to gain an unfair advantage. Any winnings obtained through exploitation of a known or unknown bug will be voided.
• Engaging in any form of collusion with other players, including sharing information about live game states to gain an advantage.
• Using a VPN, proxy, or other technology to disguise your true location or identity for the purpose of circumventing geographic restrictions or identity verification requirements.
• Depositing funds obtained through illegal means, including fraud, theft, or money laundering. vido99.com is required by law to report suspicious financial activity to relevant authorities.
• Harassing, threatening, or abusing vido99.com staff or other players via any communication channel.
• Attempting to access another player's account without authorisation.

8 Responsible Gaming

vido99.com is committed to promoting responsible gambling. We believe that gambling should be an enjoyable form of entertainment, not a way to make money or escape personal problems. The following tools are available to all vido99.com players at no cost:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control your spending on vido99.com.
• Session Time Reminders: Receive notifications after a set period of continuous play to remind you to take a break.
• Cooling-Off Period: Temporarily suspend your account for a period of your choosing — from 24 hours to 6 weeks.
• Self-Exclusion: Permanently close your vido99.com account if you feel you need to stop gambling entirely. Self-exclusion requests are processed within 24 hours and cannot be reversed for a minimum of 6 months.

If you are concerned about your gambling habits or those of someone you know, please visit the Responsible Gaming page for detailed guidance and links to support resources available in Bangladesh.

9 Suspension and Closure

vido99.com reserves the right to suspend or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to provide requested identity verification documents within a reasonable timeframe.
• Suspected fraudulent activity, money laundering, or involvement in match-fixing.
• Chargebacks or disputed transactions initiated by the player against vido99.com.
• Account inactivity for a period exceeding 12 consecutive months.

In the event of account closure due to a breach of these terms, any remaining balance may be forfeited. Where closure is for reasons unrelated to player misconduct — such as vido99.com ceasing operations in a particular market — any verified real-money balance will be returned to the player via their registered payment method.

10 Limitation of Liability

vido99.com provides its platform on an "as is" and "as available" basis. While we make every effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. vido99.com shall not be liable for:

• Any loss of winnings, profits, or data arising from platform downtime, technical faults, or interruptions to internet connectivity.
• Any indirect, consequential, or incidental losses arising from your use of vido99.com.
• Losses arising from your failure to comply with these Terms and Conditions.
• Any third-party content, services, or payment processing delays outside vido99.com's direct control.

Nothing in these terms limits vido99.com's liability for fraud, gross negligence, or any other liability that cannot be excluded by applicable law.

11 Privacy and Data

vido99.com collects and processes personal data in accordance with its Privacy Policy. By registering on vido99.com, you consent to the collection and use of your personal data as described in that policy. Key points include:

• Your personal data is used to operate your account, process transactions, verify your identity, and comply with legal obligations.
• vido99.com does not sell your personal data to third parties for marketing purposes.
• Your data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law.
• You have the right to request access to, correction of, or deletion of your personal data, subject to legal retention requirements.

For full details on how vido99.com handles your data, please read the Privacy Policy.

12 Changes to Terms

vido99.com reserves the right to update or amend these Terms and Conditions at any time. When material changes are made, vido99.com will notify registered players via email or an in-platform notification at least 7 days before the changes take effect, where practicable.

Continued use of vido99.com after the effective date of any changes constitutes your acceptance of the updated terms. If you do not agree with the updated terms, you must stop using the platform and contact support to close your account.

13 Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which vido99.com holds its gaming licence. Any disputes arising from or in connection with these terms that cannot be resolved through vido99.com's internal complaints process shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

vido99.com operates under a valid gaming licence issued by the relevant regulatory authority. Licence details are available upon request by contacting the support team.

14 Contact Us

If you have any questions about these Terms and Conditions, or if you need to raise a complaint or dispute, please contact the vido99.com support team through any of the following channels:

• Live Chat: Available 24/7 directly from the vido99.com platform. This is the fastest way to reach us.
• Email: [email protected] — responses within 24 hours on business days.

vido99.com aims to resolve all complaints within 5 business days. If you are not satisfied with the outcome of your complaint, you may escalate it to the relevant regulatory authority as specified in your jurisdiction.